Role Type: Long term contract (8-hour rotating shifts)
Location: Currently 100% home-based - Cebu, Philippines
Salary Range: PHP21,000 - PHP27,000 (Contract rate - all inclusive of benefits)
About Us
We have been growing on average 100% a year since 2015. We are the fifth-largest peer-to-peer car-sharing platform in the world and are on a mission to fundamentally change the way people think about transport. Since starting we have grown our community to more than 4,000+ cars being shared with over 150,000+ members.
Our fast growth and market position has been recently recognised by:
- 2014- Green Lifestyle Awards, winner - transport company
- 2017 - Westpac Businesses of Tomorrow, top 200 winner
- 2018 - SmartCompany Smart 50, 5th place
- 2018 - Service Innovation Awards, Finalist
- 2019 - Australian Growth Company Awards, winner - Company to watch
- 2019 - Deloitte Technology Fast50
About the role
We are looking for a Customer Service superstar, who can help us take our member experience to a new level! This role will operate out of Cebu, however will be 100% home-based.
In this role you will be responsible for the following:
- Handling day to day inquiries, and troubleshooting with our members on a wide range of issues via phone call, email, or chat
- Educating and converting potential owners/borrowers into signing up and becoming members of our community
- Ensuring that all tickets are managed appropriately and resolved within set turnaround times
- Collaborating and coordinating with different teams to ensure the achievement of appropriate resolutions for member’s issue
- Helping customers locate cars and troubleshooting over the phone
What you’ll bring:
- 2+ years of customer service experience
- Very strong customer empathy
- Attention to detail (i.e. if a customer asks 3 questions, not just replying to 2)
- Strong verbal and written English communication skills
- An analytical mindset with proven experience in analysing information, identifying problems and trends, and solving customer problems
- Ability to type at least 45 words per minute
- Amenable to work in rotating shifts
- Proven experience using Customer Service tools (Ticketing software, Email platforms, chat &phone software, etc.)
Other benefits of working for Car Next Door:
- Initially, 100% Remote working with potential to move into a shared space (if desired) in future
- Mentoring and development by experienced customer service professionals
- Career growth opportunities within scaling teams
- Employee engagement activities
- Working for an Australian company doing amazing things for the community and our environment