Customer Service Representative - remote

BDC
Posted 1 year ago
Looking to hire highly motivated professionals with customer service experience. Insurance experience preferred but not necessary as long as you are willing to learn our industry. This is a great opportunity to work for a top brand company to gather knowledge and experience.

Responsibilities:

  • Provide prompt, accurate, and friendly customer service
  • Answering phones and directing calls
  • Gathering information for quotes
  • Handling customers billing, payment reminders, and processing payments
  • Handing evidence of insurance requests
  • Claims reporting and follow up
  • Administrative support including running daily reports and underwriting requests
  • Policy Reviews identifying cross sell opportunities
 

Required Skills:

  • Ability to learn and apply product, industry and market knowledge to make professional recommendations to prospects and policyholders
  • Ability to create professional business relationships with prospects and policyholders
  • Strong listening, oral and written communication skills
  • Ability to take initiative and act effectively in various circumstances without direction
  • Self-confidence/perseverance/strong work ethic: remain positive and maintain progress towards a goal in spite of obstacles and adversity.
  • Goal oriented: highly motivated and resourceful to achieve results
  • Proven track record of trustworthiness, dependability and ethical behavior
  • Proven problem solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative