As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in class customer service team.
Who You Are (Requirements)
- Fully fluent native English speaker.
- Proven experience with Achieving Customer Service Excellence
- Experience working with Amazon within a customer service capacity
- Managerial or supervisor experience
- Hard-working, resourceful, self-motivated, detailed, and responsible
- Passionate about helping others and the company succeed
- Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
- Knowledgeable in MS Office, Google Sheets, Project Management tools
- Experience using Re:amaze is a plus
- Willingness to work for a single employer exclusively
- Capacity to work additional hours if needed
What You’ll Do!
- You will assist customers about product inquiries/concerns.
- You will make sure that customers are delighted and satisfied with their customer service interaction.
- You will turn customers around in case they are dissatisfied with shipping/product delays.