Customer Experience Specialist (Japanese or Korean Speaking for Japan &Korea Market) - Contract / Part-Time - remote

PowerTrade

Posted 2 years ago

Blockchain Communication Financial Zendesk Native Cryptocurrency Trading Customer Email Japanese Services Platform For Link Response

About the Role

We’re building a best-in-class support team, and we're looking for driven customer support professionals to help make sure that our users have an effortless experience getting their problems solved with as little fuss as possible.

Job Duties

Become an expert at using the PowerTrade platform
Be the empathetic face of the company to our customers
Answer inbound email and live chat queries regarding PowerTrade, and our products and services
Perform customer support and basic technical support in response to escalations pertaining to PowerTrade products and services
Collaborate with other groups in the company to identify and deliver solutions to customer pain
Create and maintain knowledge articles in the knowledge base in multiple languages
Use problem-solving abilities to identify emergent customer issues to share with the larger team
Perform first-line account verification and help make the KYC process as painless as possible

Must Have

Native language proficiency and cultural familiarity for the Japanese or Korean markets
Business proficiency in English
Empathy for others
Superb communication skills
Dogged determination to find solutions to customers' problems
Willingness to learn
Ability to work remotely with light supervision

Nice to Have

At least 2 years' experience in either technical support or customer support in a Financial Services or Fintech company
Basic cryptocurrency trading knowledge and/or knowledge about spot, options, and futures trading
Familiarity with Zendesk or similar support platforms
Experience with localization work
Experience with DeFi investment
Enthusiast or hobbyist interest in the emerging blockchain industry

For Japanese Speaking please go to this link: https://jobs.lever.co/powertrade/457a97e9-1c3c-45d2-b66c-eadcc88bc435

For Korean Speaking please go to this link: https://jobs.lever.co/powertrade/cb3a642e-4987-44f8-99ea-e9b4fa501afd

Apply