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Customer Experience Representative, 100% Remote

Cables and Sensors
Posted 1 year ago
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Summary/Objective

Are you keenly familiar with going above and beyond for a client and doing whatever it takes to deliver world-class service? If so, this job is for you. This position will be part of our customer-facing support team;the ultimate goal for this role is to continue strengthening the experience customers have when interacting with Cables and Sensors. We expect every contact a customer makes with our company to be outstanding and significantly above industry standards.

Competencies
  • Outstanding customer focus, the capability to provide stellar experiences and interactions 
  • Problem solving and analysis, be able to resolve minor problems and make the appropriate decisions to satisfy customers. 
  • Time management, the capability to be efficient with time, dedicate efforts where they matter. 
  • Multi-tasking, be capable of managing multiple calls, emails, live chats and an onslaught of information during times when pressure increases and be able to manage them calmly and error-free.
  • Communication proficiency, great communication skills both verbally on the phone and in writing by email. Demonstrate high attention for detail in grammar and spelling 
  • Teamwork orientation, capable of working with a remote team, being involved and enjoying a friendly and warm work environment.
  • Technical capacity, fluent with the use of online tools, desktop software, and mobile apps.
  • Ability to follow guidelines of standard operating procedures.
  • Capacity to make decisions, being able to identify when to request assistance from a supervisor vs. a self-made decision. 
    • Work Environment

    This job is a 100% remote position. All office and computer equipment required to perform its duties will be provided by the employer. A dedicated, private, quiet location with a strong wired internet connection at home will be required for this position. Background noises should be strictly monitored as a professional environment must be communicated over the phone. 

    Position Type and Expected Hours of Work

    This is a full-time position available immediately. Days and hours of work are Monday through Friday - 10 - 6pm EST shift with a 30-min lunch break. All time zones will be considered but must be located within the US.

    Travel

    Our team meets once per year as an entire company in Orlando, FL;Traveling for in-person training will also be required. 

    Required Education and Experience
  • Customer service experience is preferred, medical industry experience not required.
  • Strong multitasking skills 
  • Proven attention to detail. To show off this skill, when applying for this position through email, be sure to make the subject line “Your New Customer Experience Team Member”.
  • Strong computer skills, emphasis on the use of online tools, G Suite experience preferred.
  • Strong grammar and typing skills
  • Excellent time management with little to no supervision 

    •  Position Reports to

    Erica Reisinger, Sr Manager Customer Experience &Sales Operations

    To apply, email your resume to careers@cablesandsensors.com, no cover letter required. In the body of your email,  please briefly answer the questions below.
    • Why would you be a great fit for this position? What qualities, skills, and experience could you contribute to the team? 
    • At Cables and Sensors, our company culture is extremely important. What qualities do you look for in a company’s culture? 
    • Please upload a 30 second to 1 minute video introducing yourself and sharing anything else you'd like to say. You can either attach the video to the email or provide a youtube link.

      Deadline for submissions is 10/14/2022

    Salary Expectation: $30,000 - 40,000 per year



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