Job Summary
We're looking for a new teammate and give you the opportunity to be part of a fascinating journey. Over the last ten years, we've seen incredible growth – driven by a talented and versatile yet small team. The social apps in our portfolio have been downloaded more than 100M times. It has worked well so far, but now we want more.
To complete our team, we are looking for a Customer Care Representative (m/f/d). You will be an essential part of our bootstrapped and 100% remote company with a flat organizational structure. The position is full-time. This is an excellent career opportunity to join a fast-growing company in a key role!
A lot of businesses say they change lives, but we actually do it. We've helped millions of people find new friends, love, and happiness. Do you want to be a part of it?
What You Will Be Doing
- provide friendly and efficient customer support by handling front-line issues via Zendesk. Our award-winning apps are used by millions of active users every day
- troubleshoot customer problems in a systematic, solution-based, and customer-focused manner
- moderate user content like profile photos
- investigate reported abuse, and take appropriate action
- work agile with a motivated and innovative small team (including us, the two founders)
- work on a mostly flexible schedule, weekend availability is expected
What You Bring To The Job
- You have 2+ years of professional experience in customer support
- You are extremely proactive and upbeat with strong organizational skills
- You have excellent communication skills
- You wish to stay in the company for a more extended period
- You are self-motivated and comfortable working remotely with minimal direction are able to work from home with a fast internet connection
- English: C1 - Advanced
Nice-to-Haves
You speak more than one language, e.g. Turkish, Portuguese, Spanish
Team
We have a diverse and distributed 30+ people team working from 15 different countries around the world. Our company is profitable, independent, bootstrapped, and was founded in 2011. We're not a start-up anymore and have proven that we built a sustainable business in a fast-growing and competitive sector. Did you know that we are one of the largest fully independent dating app operators in the world? Here, it's all about innovation, big ideas, and challenging the status quo. At Joyride an open and international team awaits you. Labels, judgment, and toxic dating culture don't belong here. You are welcome whoever you are, wherever you're from, and whoever you love!
- Reports to: Head of Support
- Colleagues: 33
- Team Language: English