Are you as passionate about maximizing impact as you are about providing an exceptional experience for every client?
Super Connector Media thrives off the success of the members of our online group coaching programs and exclusive mastermind experience. We're looking for a strategic, growth-focused, and results-driven Community Engagement Manager to engage, retain, and enable our clients to achieve their goals - and go further! Our Client Success team serves as the primary advocate for our clients, guiding them along a path to success and engaging resources across the company to accelerate the adoption and expansion of our life-changing programs.
As Community Manager, you play a key role in member retention and success. Through your partnership, they will derive maximum value from their investments in our programs, leading to massive success, retention, and renewal. Few roles provide such a direct impact on the growth of the company! Our team is entirely distributed so this role can be located anywhere in the United States. We’re a culture of personal development junkies committed to living out our values each and every day. Learn more about our values.
What You’ll Do:
- Master Super Connector Media’s messaging, program deliverables and sales process
- Regularly engage with our members through our social platforms and email communication, getting to know their history, their business objectives and the goals they are looking to achieve from our programming
- Bring a bright, positive energy to members that encourages participation and engagement
- Handle all administration and management of our member Facebook groups
- Engage enthusiastically in our Facebook groups daily
- Evangelize member success stories and program effectiveness to attract more members and more coaches to our programs
- Partner with our lead coach and lead project managers to coordinate client success efforts across all areas of the business
- Create and send weekly member update emails
- Scheduling, coordinating, and hosting program group sessions
- Provide general support to members via email
- Create and manage member recognition/incentive initiatives
- Identify and engage with inactive members to reignite their spark
- Facilitate member collaboration and connection efforts
- Assist in ad-hoc reports and special projects as needed
Requirements
- 3+ years of customer experience required
- Associate's degree or equivalent experience in a client service related field
- Strong proven work ethic and able to tackle tasks independently
- Experience working within a team environment with sales and services peers
- Ability to navigate data and people to find answers
- Expert knowledge of Facebook Group functionality
- Desire to provide the best possible experience for our members
- Ability to multitask effectively in a fast paced environment
- Experience with, or ability to learn, operational software such as Slack and Clickup
- Familiarity with Google Drive and Google’s suite of tools (e.g., Sheets, Docs, Slides)
- Business coaching or accountability coaching industry experience a plus, but not required