LawnStarter is the nation's leading on-demand platform for lawn care and landscaping services, and our vision is to be a one-stop shop for all outdoor home services. Over the past 10 years, we've grown to 120 metro areas, raised $30 million in funding, and acquired our biggest competitor, solidifying our leadership in the space.
We're looking for a data-driven, strategic, and customer-focused Channel Manager to oversee key acquisition and growth channels.
This role is crucial for driving customer acquisition, improving lead quality, optimizing cost-per-lead, and enhancing our reputation across multiple platforms and brands
What you'll be responsible forChannel Management: You'll manage lead acquisition efforts across various digital platforms, focusing on optimizing channel performance to drive growth and enhance brand visibility. This includes handling partnership, affiliate, and local listing channels to ensure a comprehensive approach to customer engagement.
Customer Success Oversight: You'll lead partnership customer success teams to foster high levels of client satisfaction and engagement, ensuring timely and effective communication while building strong relationships with our customers.
Reputation and Review Management: You'll manage and monitor our ratings and review platforms to strengthen brand reputation, actively responding to customer feedback and promoting positive experiences.
Pro Acquisition Management: Manage posting activities across various channels to support pro acquisition, ensuring an optimal posting frequency to maintain a steady flow of new pro signups.
Process Automation: You'll utilize tools and technologies like Retool and Zapier to streamline operational workflows, increasing efficiency through automation and reducing manual processes.
Referral Program Growth: You'll develop and enhance the referral program to increase customer acquisition, leveraging strategic partnerships and innovative incentives to drive participation and results.
Cross-Functional Collaboration: You'll work closely with product, sales, engineering, and customer service teams to align channel strategies with broader business objectives, ensuring that our efforts support overall company goals.
Exploring New Channels: You'll constantly evaluate and test new acquisition channels, ideating and iterating strategies to discover opportunities that deliver positive ROI and contribute to business growth.
Requirements
What we're looking forPartnership and Channel Management Expertise: You're an expert in managing high-stakes partnerships and know how to optimize for both lead quality and customer satisfaction. You have a strong background in channel management, preferably in a high-growth industry such as home services, ticketing, travel, or other marketplace models. Your experience allows you to identify and maximize opportunities within complex, multi-layered platforms.
Experience with Multi-Channel Acquisition: This role is more than managing a single channel - it requires overseeing multiple acquisition channels at scale, each with unique demands and seasonality. You've successfully managed paid, affiliate, and local listings channels to drive growth, with experience in balancing acquisition goals across a variety of digital marketing platforms.
Data-Driven Marketer: You are both analytically minded and business savvy, skilled at interpreting data to inform strategy. Proficiency in data tools like Excel and SQL is a must. You can translate insights into actionable strategies, sharing results with stakeholders to guide decision-making.
Process Automation and Efficiency Mindset: You're resourceful, always looking for ways to increase efficiency through automation and AI. You have experience with tools like Zapier to streamline workflows, enabling the team to scale acquisition efforts while reducing manual work.
Hands-On and Team-Oriented: As a key contributor, you'll be directly involved in the daily management of channel operations. You work well within a team, actively handling tasks, and collaborating across departments to ensure smooth execution and alignment with broader goals.
Benefits
- Great Culture: One of the top places to work in Austin in 2018, 2019, and 2020, and in the US in 2021, we are all about the team. That's why we have spent a massive amount of time finding humble, passionate, and smart folks that you will get to work with every day.
- Work from the comfort of your own home
- $55-$65k USD annually, depending on experience