Job Summary: As an Account Manager, you will act as the primary liaison between our company and its clients, ensuring superior customer service and client satisfaction. You will manage multiple accounts, foster positive working relationships, and be responsible for achieving sales targets and growing the accounts. We are specifically looking for an Account Manager with experience in eCommerce and familiarity with payment processors like PayPal, Stripe, and others.
Key Responsibilities:
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
2. Account Growth:
- Develop new business with existing clients and identify areas of improvement to meet sales quotas.
- Collaborate with the sales team to identify and grow opportunities within the territory.
- Upsell and cross-sell services and products to clients, maximizing client satisfaction and company revenue.
3. Client Communication:
- Communicate with clients regularly to understand their needs and ensure they are satisfied with the company’s products or services.
- Provide clients with regular reports on their accounts and progress toward their goals.
4. Project Management:
- Manage projects within client relationships, working to carry out client goals while meeting company goals.
- Coordinate with staff members working on the same account to ensure consistent service.
5. Problem-Solving:
- Handle client complaints or concerns and work to resolve them promptly and effectively.
- Identify and address any client issues and provide timely solutions to meet client expectations.
6. Reporting and Documentation:
- Keep accurate records of discussions or correspondence with clients.
- Prepare reports on account status, including sales reports, pipeline updates, and forecasts to the management team.
7. Market and Industry Knowledge:
- Stay up-to-date with industry trends, market activities, and competitors to identify new opportunities for clients.
- Share knowledge with clients and internal teams to enhance service delivery.
What You'll Need to Succeed:
- Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
- Experience in eCommerce and familiarity with payment processors such as PayPal, Stripe, and others.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
Why Join Us:
- Competitive salary based on experience.
- Paid vacations.
- Parental leave.
- Team retreats.
- Fully remote work environment.
- Opportunity to work with a fun and globalized team.