About the Role
We are seeking a self-motivated, experienced and revenue-focused account manager to play an important role in building and maintaining relationships with Abstract’s top enterprise customers. The Account Manager will be helping those customers succeed in their business objectives through proper adoption and use of Abstract. Additionally, the Account Manager will build excellent customer relationships and work directly with customers on account expansion. As an Account Manager, you will act as a main point of contact for your accounts and work closely with Support and Product to ensure a top-notch customer experience is delivered.
What you’ll do:
- Be a main point of contact for our top Enterprise accounts and help increase their overall lifetime value including adoption, engagement, and renewal.
- Work directly with Support and Solutions Engineering to manage all aspects of high-touch on-boarding and ongoing adoption for key accounts.
- As a product expert, you will work closely with the user education team to create and leverage tutorials, methodologies, and best practices to achieve successful implementation and adoption by customers.
- Proactively identify workflow issues, performance issues, and other blockers and work with product, engineering, and support to address those problems.
- Establish a regular cadence of performance reporting (weekly, monthly, quarterly) for key customer groups to signal satisfaction, churn risk, expansion opportunities, and other KPIs.
- Contribute to creating educational content, case studies and marketing materials that aid on-boarding, adoption, and continuous usage of Abstract.
What you’ll bring:
- You are able to navigate complex enterprise organizations with multiple stakeholders over the lifetime of the customer relationship, all the while being the product expert who is technically competent with strong analytic capabilities
- You have experience as a member of an Account Management team at a growing SaaS startup
- You have carried a sales quota for expansion and/or renewal revenue
- You have experience managing 50+ accounts
- You are an excellent problem solver with the ability to work cross-functionally to deliver results
- You can work both independently and collaboratively, think creatively and take on new challenges
- You have experience with design-related tools ( i.e. Sketch, Adobe, InVision )
- You are comfortable working within a remote team environment