Technical Operations Coordinator - remote

Title: Technical Operations Coordinator

Location: United States

Type: Full-time

Workplace: remote

Category: Sunnova Installations

Job Description:

Brief Description of Sunnova

Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you’re excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!

The Technical Operations Coordinator Position

Sunnova Energy is currently looking for a Technical Operations Coordinator who will play a critical role in supporting the field staff by managing various operational aspects of our installation teams. Responsibilities will range from conducting thorough inspections of Site Assessments, Designs and Real Time Reviews (RTRs) to ensure compliance with quality standards, build reports to provide feedback to field employee managers and run meetings to deliver this feedback. Direct field experience installing battery systems is a requirement.Responsibilities

• • Build reports with key performance indicators (KPIs) such as Commission Package (CP) submission pass rate, Redesign rate, and Critical First Pass Rate that will provide feedback to field managers on performance from the field
  • Conduct thorough inspections of completed fieldwork and identify and document defects, deviations, and non-conformities providing detailed reports
  • Collaborate with cross-functional teams to address and resolve quality issues, contributing to continuous improvement.
  • Participate in the development and implementation of quality control procedures and work instructions.
  • Stay informed on industry quality trends, regulations and best practices to enhance the overall quality management system.
  • Contribute to root cause analysis investigations and support the implementation of preventative and corrective measuresMinimum Requirements
    • • High School Diploma, GED or equivalent experience is required
      • 2+ years’experience working in the electrical or solar industry
      • Experience with reporting/data analytics tools through design and creation of reports, dashboards, and queries
      • Proficient in Microsoft office, specifically Excel analytical capability and OutlookPreferred Qualifications
        • • Work experience as a business analyst in an operations or reporting environment highly desired
          • Salesforce reporting experience highly desired
          • Additional Knowledge, Skills and Abilities
            • • Excellent interpersonal, written, and oral communication skills
              • Ability to work collaboratively with cross-functional teams
              • Ability to thoughtfully exercise judgment to improve processes and advance the reporting outputs for the team
              • Ability to assess metric outcomes on a relative basis and create sound recommendations based on accurate data evaluation
              • Ability to manage time effectively, set priorities and meet deadlines
              • Ability to learn and adapt to change
              • Excellent judgment, reasoning, and problem-solving skills
              • Knowledge of safety regulations and procedures in the solar energy industry is a plusWorking Conditions
                • • Open-office environment or remote positionPhysical Requirements
                    • • Extended periods of time working at computer workstationBenefits
                        • • Sunnova offers a generous employee reward package that includes:
                          • Comprehensive benefits, including medical, dental, vision, life insurance,
                          • healthcare flexible spending account, and 401(k) with employer match
                          • Competitive compensation &annual bonus
                          • Paid time off, including 10 holidays and Paid Parental Leave
                          • Cell phone allowance for many roles
                          • Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider –if located in Houston