Location: Select US locations;100% Remote
VIPdesk Connect is a certified B-Corp, women-owned US-based corporation, and a Best Workplace winner committed to delivering “more human”customer service. Our core values are central to how we do business and we have partnered with some of the world’s best iconic brands to provide virtual customer service solutions and provide an elevated customer experience.
As a Seasonal Customer Service Representative, you’ll be responsible for providing an authentic, world class customer experience to our client’s customers through a variety of channels via phone, email, SMS, and chat with the phone as the primary focus and channel. Your role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions using a variety of systems, tools, and resources.
This work-from-home position is a full-time seasonal role through early June
WHAT YOU’LL DO
- Represent a diverse range of products and brands with expertise, positivity, and a can-do attitude
- Respond to customer inquiries and requests through phone, chat, SMS, and email with a focus on phone communication
- Address questions about orders, accounts, products, services, and website navigation assistance
- Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues and escalating complex problems to higher support levels when necessary
- Show excitement and appreciation for our clients’brands, conveying their mission and values
- Take ownership of customer issues, solve problems and exceed expectations with sound judgment
- Attend training and participate in cross-training opportunities to enhance skills and knowledge
- Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity
- Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their individual differences, supporting initiatives to promote diversity and inclusion in the workplace
WHAT WE’RE LOOKING FOR
- 1+ years of customer service in a Business Process Outsourcing (BPO) or call center industry
- High school diploma or equivalent
- Polite, friendly and courteous demeanor in all direct interactions
- Technically savvy with the ability to pick up new technology, processes, and procedures quickly
- Working knowledge of Microsoft Office Suite including Teams
- Respectful, flexible, and open-minded when dealing with a wide range of people
- Proficiency in identifying customer needs, asking effective questions, and guiding conversations to resolution
- Open to learning and growth, receptive to coaching and feedback
- Adaptable, self-motivated, and disciplined to work independently in a performance-based team
- Attention to detail and commitment to meeting quality standards
- Accurately document customer interactions
- Ability and stamina for clear and engaging extended phone conversation for the duration of a scheduled shift
- Due to the home-based nature of this job, it is required to have a home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time.
- To be considered, you must reside in one of these states: AR, AZ, FL, GA, IL, IN, KY, MD, NC, NE, NJ, NM, NV, OH, SC, TN, TX, UT, VA, and WI
PREFFERED QUALIFICATIONS
- Experience in a fast-paced call center environment
- Experience with a customer service ticketing system (i.e., Zendesk, Talkdesk)
- Remote work experience
Compensation, Training and Work Schedule Requirements:
- Level 1 Hourly Pay is $16/hr.
- Training is Monday through Friday from 12:00 pm-6:00 pm Eastern Time.
- After successfully completing your paid training, you must be able to work shifts that can start as early as 9:00 am and end at 7:00 pm Eastern Time. You will be working on a shift that may require working weekends. Schedule may change based on business needs.
WHO WE ARE
At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and above all, happiness.
VIPdesk Connect is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V