Title: Salesforce Admin
Location: Remote
Type: Full time
Workplace: remote
Category: Application Support
JobDescription:Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.About the role:We are looking for an Application Support Analyst who is comfortable working cross-functionally and collaboratively. This position will report to the IT director, be an IT team player, and develop relationships across the entire company. You will be a trusted subject matter expert of the corporate user experience and help design, implement, and maintain the companys acquisition and adoption of tools and initiatives. The main focus of this position will be SalesForce, but the ideal candidate enjoys new unique challenges and loves working within a collaborative team to build meaningful experiences.What you will do?o Manage administrative functions for Salesforce, including (but not limited to), Deal Teams, Quotes, Products, Forecasting, User management, User Permissions, Data Integrity, Workflows, Testing, Automation, Integrations, SOC/SOX audits, engage with vendor support as needed, and Reportingo Manage cross-functional system changes to automate and bring efficiencyo Use analytics, data audits, and workflow audits to proactively identify new features and workflow changes that improved the customer experience and increased agent productivityo Design and monitor reports and dashboards that captured deep insights into the team’s performanceo Help develop and prioritize product features and custom tools for a better sales experience, for account executives and customers alikeo Partner with various teams to identify gaps, examine opportunities, and model improvementso Collaborate with other IT team members and gather requirements from across all departments to understand the needs of our tools and offerings and define success for corporate IT projects.o Define standards for Administration and Maintenance for new managed projectso Produce documentation and training materials for IT team members and end userso Ensure all our vendors comply with security, retention, and other compliance requirementso Compare and contrast multiple options and rate how they meet all the requirements for projectso Design impactful and creative solutions, measure results, and iterate to drive optimal outcomeso Measure and evaluate the impact of solutions developed against gathered requirementso Stay on top of market and technology trendso Help out on day to day tasks as needed by the rest of the teamAbout youo 10+ years of experience in IT, IT project management, and/or other relevant IT experienceo Minimum of 5 years of experience with Salesforceo Experience with Hubspot and Netsuite integrations with Salesforceo Experienced with a new Salesforce Setup/migrationo Experienced with MacOS and Google Workspaceso Knowledge of Windows, Azure Active Directory, Zendesk and MDM a pluso Ability to independently manage several projects simultaneously and operate under deadlines in a fast-paced environmento Intellectually curious and loves learning new thingso Embraces analyzing and using data to inform decisionso Strong writing and communication skills;Ability to interact successfully with multiple levels of staff within our companyo Ability to translate business requirements into product specificationso Demonstrated attention to detail and structured thinkingo Must be team-oriented and willing to work as part of a growing organizationWhat We Offer:o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo 401(k) matcho Monthly work from home stipend of $50 neto Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per dayData Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy“EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.”To be considered for this position, you must be authorized and based in the United States.