Sales and Customer Service Enablement Manager - remote

Title: Sales and Customer Service Enablement Manager

Location: Anywhere

Type: Independent Contractor

Workplace: remote

Category: Sales

JobDescription: About UsAt The/Studio, our vision is to empower individuals, regardless of their expertise, to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens, we liberate our customers to focus on their true passions, driving them towards remarkable success and fulfillment. Together, we turn dreams into tangible realities and shape a world where creativity knows no bounds.Our headquarters are in Los Angeles, California, but we are a truly global company with team-members across the U.S., Europe, South America, Africa, and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the worlds best talent.All roles at The/Studio are 100% remote from anywhere in the world, as long as you have all your tools, and a fast, stable internet connection!The RoleWe’re looking for Sales and Customer Service Enablement Manager who will drive impact to the companys growth by improving and deploying processes to ensure effective compliance and delivery of solutions throughout the sales and customer service operations team.What You’ll Do

• Set up sales, marketing and customer service flows in Hubspot
• Work across different departments and make sure the user experience is consistent
• Listen to calls and provide feedback to sales leaders on how team can improve
• Listen to customer service calls and provide feedback for how team can improve
• Maintain and update sales playbook
• Work with CEO, sales, customer support on coming up with innovative ideas to improve our work flows
• Monitor the data from the sales and customer service team to ensure that we are being the most customer centric business in the world and also maintaining efficiency
• Provide operations support to the sales team and customer service team. Getting them set up in Hubspot, emails, etc
• Provide training to the team on our various tools
• Find outbound lists for the sales teamWhat We’re Looking For
  • Previous experience in a similar role in the e-commerce space, preferably in a startup environment
  • Detail-oriented with a propensity to identify vulnerabilities and potential points of failure
  • Extremely reliable and able to work with minimal supervision
  • Driven and motivated to overachieve and deliver exceptional performance
  • Possesses unwavering integrity and dedication to the quality of results
  • Able to work with different members of the organization at all levels
  • Fluency in articulating thoughts and processes both verbal and written, especially for training purposes
  • Customer-centric mindset
  • Can handle uncertainty, unknowns, and fast-paced, high-stress environments
  • Comfortable with voicing concerns, objective analysis, and creative ideas
  • Active Listener, Attentive, Exceptional Communication &Comprehension Skills
  • Fluent in English The/Studios Company Values Intellectually curious –possesses a natural disposition and comfort to ask questions, challenge the status quo, and a desire to get to the bottom of things if they see something not quite right Self-motivated with a meaningful reason to deliver excellence Good communication skills that enhance collaboration, minimize misunderstandings, and at a frequency that is appropriate for a remote team Radical candor –Coachable, accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable Operates with a level of urgency –values immediate action where prudent, enables quick decision-making, swift problem-solving, and seizing opportunities in a dynamic business environment Natural customer centricity –has an affinity to always start their train of thought or analysis with the customers perspective, bias towards talking to the customer to understand them Results-driven –focuses on achieving and exceeding measurable objectives Our Typical Hiring ProcessSubmit an application. IMPORTANT: Please submit your resume/CV in EnglishInitial Chat with Global RecruiterHiring Manager InterviewAssessment/Case Study –if applicableFinal InterviewNote that every role is different, so the process may vary depending on the requirements of the role. Regardless of the result, we always inform candidates via email.At The/Studio, we know that our Company’s strength lies in the diversity of our team. The/Studio is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.