Remediations Coordinator - remote

Remediations Coordinator

Remote

Overview:

If you’re looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, were hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Support &Remediations Coordinator. In this role, youll be focused on coordinating and analyzing production defects and remediations. As a key member of the Program Delivery team, you will collaborate with business partners and the development team to effectively resolve system issues. If you possess a robust background in data and technology, coupled with experience in the insurance sector, we encourage you to explore this exciting opportunity.

What youd be doing:

• Maintaining a clear understanding of tickets for communication purposes: Stage, Progression, Volume Level
• Create and manage remediation tickets as requests are received to address defects.
• Update remediation/support ticket fields, descriptions, impact lists, and next steps throughout the ticket lifecycle.
• Add comments to the remediation/support ticket to maintain an accurate log of all updates, changes, and necessary actions.
• Track linked defect tickets, collaborate with Prod Support to ensure timely resolution, and verify proper testing completion.
• Validate QA-created/executed test cases, reviewed by a BA, and run production API tests for fulfillment remediations.
• Collaborate with Engineering to extract accurate impact lists and prepare remediation endorsement packages post-defect deployment.
• Review the impact list for completeness and relevance to the deployed defect.
• Maintain and update the impact list for all stakeholders throughout the remediation ticket life.
• Manage SharePoint documentation, including creating and adjusting views for ease of use by others.
• Keep the Program Design team updated for Rundown submission once the impact list is complete.
• Coordinate with process team members to schedule processing by date and quantity upon Rundown completion.
• Oversee each step of the remediation processing, acting as a project manager to ensure stakeholders follow the correct order.

  Were looking for someone who has:

  • Bachelors degree or equivalent training in Business/Insurance, Computer Science, or a related discipline.
  • Strong written and verbal communication skills, with the ability to articulate problems and solutions appropriately for the audience.
  • Excellent attention to detail and demonstrated critical thinking/problem-solving skills.
  • Proven ability to drive functional improvements in business and technical analysis.
  • Experience in Property &Casualty, with Residential or Commercial exposure preferred.
  • Proficiency in XML, SQL, JSON, and Agile development.
  • Experience with insurance policy admin sales and service systems.
  • Ability to thrive in a fast-paced environment with a sense of urgency.
  • Ability to appropriately convey complex issues and solutions tailored to different audiences
  • Ability to meet deadlines and manage large volumes of work throughout an organization.

    Highly preferred candidates also have:

    • Strong sense of ownership.
    • Curiosity and passion to learn, understand, and solve.
    • Ambition for growth.
    • Demonstrate commitment to the team and willingness to help others get the job done.
    • Experience working with SmartSheet, Confluence, and Jira
    • Prior Commercial Lines Experience.