Pathology Support Coordinator - remote

Natera
Posted 7 months ago 19.04/USD Hourly

Pathology Support Coordinator

Remote

PRIMARY RESPONSIBILITIES:

  • Review select cases for accuracy of tissue request and escalate to PAs when needed, complete accurate data entry.
  • Assist other PSCs in resolving issues with their cases and provide feedback on the quality of their work.
  • Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
  • Compose professional emails/faxes using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.
  • Perform outbound calls to pathology labs for specimen information (confirmation of accession numbers, specimen locations, pathology fax numbers, address confirmation, etc
  • Attend interdepartmental meetings if needed and provide feedback on the current process or workflow.
  • Monitor errors and metrics for all tissue cases
  • This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
  • Must maintain a current status on Natera training requirements.
  • Performs other duties as assigned.

    QUALIFICATIONS:

    • High School Diploma (or equivalent) required.
    • 2+ years of medical industry related experience.
    • Previous computer experience is required.
    • Previous data entry experience is required.

      KNOWLEDGE, SKILLS, AND ABILITIES:

      • Trained on all product types and able to accession with high accuracy and efficiency consistently.
      • Ability to handle most escalations, discrepancies, and holds.
      • Firm understanding and knowledgeable in all aspects of the
      • Accessioning process and SOPs
      • Typing speed of at least 45wpm with high accuracy
      • Excellent oral and written communication skills required
      • Excellent critical thinking skills and the ability to use good judgment
      • Ability to perform required duties with a high degree of accuracy and attention to detail
      • Positive attitude and ability to work well with others

        #LI-REMOTE

        The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

        Remote USA

        $19.04$23.80 USD