Title: Partner Success Manager
Location: USA
Type: Remote
Workplace: remote
Category: Co-Selling Services
Job Description:
Tackle is the leading solution built to help software companies generate revenue through a data-driven Cloud go-to-market (Cloud GTM). Our Platform and our team come together to help our customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft.
Tackle works with more than 500 software companies including Auth0, CrowdStrike, HashiCorp, Lacework, New Relic, Snyk, VMware, and many more at every stage—from companies scaling their go-to-market to the largest software companies in the world. We are venture backed by three of the world’s top SaaS investors—a16z, Bessemer Venture Partners, and Coatue—to execute on our mission to positively transform the way that software is sold.
As a Partner Success Manager, you will be a member of the Tackle Professional Services organization responsible for managing partner’s co-sell experiences between them and the cloud providers. Reporting to the Manager, Partner Success, you will partner closely with our Data and Communication Specialists to ensure that Tackle is delivering exceptional service to our partners.
What You’ll Do:
- Manage the partner’s co-sell operating model and co-sell experience between them and the cloud providers: Amazon (AWS), Google (GCP), and Microsoft (Azure).
- Deliver the co-sell operations under the service level agreements established.
- Take the lead on educating partners on the cloud provider’s co-sell program, identify important areas to improve their pipeline, raise issues when discovered, handle escalations, and share insights in efforts to continuously improve the co-sell experience.
- Collaborate and work closely with our Data and Communication Specialist to ensure Tackle is delivering the highest quality of service to our partners.
You Should Have:
- 2+ years of experience in account or customer management (SaaS experience is a big plus)
- Proficiency in Excel and Salesforce
- Ability to manage multiple projects and delegate work to internal stakeholders
- Strong Written and Oral Communication
- Highly organized and strong time management skills
- Ability to work in a dynamic, high-growth startup environment
- History of working remotely and collaborating with a team environment to achieve goals
The salary information shown is a general guideline only. Any offer extended to a candidate will be based upon multiple factors including local currency, knowledge, skillset, experience and internal equity.
Full-time employees currently enjoy these amazing perks and benefits:
·Work remotely from anywhere within the US &Canada
·Competitive salary
·Equity package
·Health, dental and vision coverage
·Company off-site summits
·Monthly wellness reimbursement
·Internet and phone reimbursement
·$1000 home ergo/office set up
·Generous vacation plan &flexible work hours
·401k + matching
·Technology tools to do your best work
·Company surprises and swag
·Awesome co-workers
TACKLE VALUES:
Start with the customer –We succeed when our customers succeed. That’s why every role at Tackle leads to the customer. We exist to support, guide, and empower our customers.
Explore and experiment –We are curious and creative at work, always looking for innovative ways to improve. We continuously iterate and push the boundaries of what’s possible. Tackle is a safe place to try new things.
Learn and grow as a team –We seek and share knowledge across Tackle. We actively connect and collaborate with others. We welcome different perspectives and invite healthy debate.
Celebrate wellness –We value work-life harmony and personal well being. We share and appreciate stories of wellness every day. We are remote by design, so all Tacklers have the freedom to be their best selves.
Tackle together –We work openly and transparently at Tackle. We are caring, empathetic, and kind. Every Tackler plays a part in our welcoming, inclusive culture.
The Hiring Process:
We have a transparent and streamlined hiring process that can typically be completed in one to two weeks:
•Phone screen
•3 additional video chat interviews (on occasion there may be opportunities for in-person interviews)
•Some positions may require a take home test or additional steps throughout the process (this will be communicated to the candidate)
We are a welcoming, diverse team with a wide range of backgrounds and experiences. We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States and Canada.
Tackle.io is proud to be an Equal Opportunity-Affirmative Action Employer –Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Tackle makes hiring decisions solely based on qualifications, merit and business needs at the time. We hope to empower and support every individual and celebrate the diverse cultures, perspectives and experiences in our teams. Our Equal Opportunity policy applies to all employment practices within Tackle.
$72,000 –$88,000 a year