Operations Specialist I, Customer Education
US Remote
At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.
What you’ll do at Jamf:
The Operations Specialist I, Customer Education collaborates with members of the Customer Education team to prepare, publish, and translate key customer training learning experiences for the Jamf portfolio. The Operations Specialist will need to manage content, toolsets, and key stakeholder interests to ensure timely publication of learning experiences. This role partners with members of the Customer Education team and works closely with the Technical Communications department. Occasionally this role will work with Product Development, Delivery, and Jamf as a whole. The Operations Specialist will work under the guidance of the Manager, Customer Education department.
What you can expect to do in this role:
- Publish, and maintain organization of, CE learning experiences for viewing and engagement. This includes, but is not limited to, student materials, videos, exams, online content, and simulations.
- Coordinate learning experience translation to ensure content is available to customers in their native language.
- Prepare learning experiences for review, publication, or translation, consistent with department standards.
- Assist with the administration of the CE learning management system (LMS) to ensure customers receive the proper content and are recognized for their learning and development efforts.
- Provide progress updates to CE and internal Jamf stakeholders to ensure timely project completion.
- Occasionally support scheduling and organization of internal Product Development and Delivery team trainings to foster employee onboarding and continual growth.
- Occasionally create reports and aggregate data to chronicle growth and development of processes and CE assets.
- Perform all job responsibilities in alignment with the core values, mission, and purpose of the department and Jamf as a whole.
- #LI-Remote
What we are looking for:
- Minimum of 1 year data entry, copyediting, or publication review experience with Microsoft 365;particularly with translated content (Required)
- Minimum of 1 year content publishing experience;particularly YouTube or Wistia (Required)
- Minimum of 1 year learning management publishing experience;particularly Skilljar (Required)
- Minimum of 1 year structured content authoring experience;particularly DITA/XML (Preferred)
- Strong written and spoken communication skills;particularly technical writing (Preferred)
- Experience working in an agile environment
- Adapts to, and solves, challenges quickly and efficiently
- Works well independently and as part of a team
- High attention to detail
- Business level proficiency in English
- High School Diploma / GED (Required)
- 4 Year/ Bachelors Degree (Preferred)
- Skilljar Certified Professional (Preferred)
- Jamf Certified Associate (Preferred)
How we help you reach your best potential:
- Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
- Named a 2023 Best Workplaces for Women™by Great Place to Work and Fortune Magazine
- Named a 100 Best Companies to Work For by Great Place to Work®and Fortune Magazine
- We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
- Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
- Our customers are some of the most loyal in the world. We put people over profits –which is why our customers keep coming back to us!
What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology –freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
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Jamf is committed to creating an inclusive &supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.