Title: Licensed Customer Care Agent (Temporary)
Location: Remote
Job Description:
Who We’re Looking For –Licensed Customer Care Agent (Temporary)
As a Medicare Call Center Customer Service Agent (Temporary), you will play a pivotal role in providing exceptional customer service to Medicare beneficiaries. You will be responsible for answering customer inquiries, resolving issues, and completing daily tasks assigned by management. This role requires individuals who are licensed and possess a UA (Unavailability of Assistance) rate of 20% or lower.
The Impact You Will Make
- Answering incoming calls from Medicare beneficiaries and providing accurate information and assistance.
- Resolving customer inquiries and issues promptly and professionally.
- Completing daily tasks assigned by management within specified timeframes.
- Participating in special projects as needed, demonstrating flexibility and adaptability.
- Maintaining a positive and responsive attitude towards customers and colleagues.
- Being coachable and receptive to feedback to continuously improve performance.
- Participating in chat support and group activities to enhance team collaboration and knowledge sharing.
- Attending meetings and training sessions to stay updated on Medicare policies, procedures, and product knowledge.
- Upholding compliance with all relevant regulations and guidelines governing Medicare customer service operations.
- Demonstrating strong communication skills, both verbal and written, to effectively interact with customers and colleagues.
- **Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities, duties, and skills required. Management reserves the right to revise the job description or require other tasks be performed when the circumstances warrant.
What You Bring:
- Active licensure or certification relevant to Medicare or healthcare (e.g., insurance agent license).
- Previous experience in a customer service role, preferably in a call center environment.
- UA (Unavailability of Assistance) rate of 20% or lower, demonstrating reliability and availability to assist customers.
- Strong problem-solving skills and the ability to handle customer inquiries and issues with empathy and professionalism.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Positive attitude and willingness to take on challenges with a solutions-oriented approach.
- Excellent interpersonal skills and the ability to work well within a team.
- Proficiency in computer skills and familiarity with customer relationship management (CRM) software.
- Flexibility to adapt to changing job requirements and schedules.
- Commitment to continuous learning and development to enhance job performance and customer satisfaction.
Perks That Set Us Apart
- Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
- Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
- Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
- Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
- Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 6 weeks after one year of employment.
- Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
- Remote Work Options: Embrace the flexibility of working from home.
- World Class Facility: With onsite restaurants, a 7,000 sqft gym, pickleball &basketball courts, spin class/pilates room, bikes, massages, and so much more.
- Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
- Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.
At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.
Interviewing at Clearlink
We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink.
- Once your application is submitted, we will review it and be in touch
- 30-min phone call with the Recruiting Team
- 30-min –1 hour interview with the Hiring Manager
- 30-min –1 hour interview with a Clearlink Panel
Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.
#LI-Remote
#LI-SW1Why Work For Us
Since 2001, Clearlink has been dedicated to fostering growth and embracing opportunities. Our mission is to strengthen our workforce to build brands that guide users and customers toward decisions that enhance their lives. We encourage our employees to “Act as an Owner”–to voice their thoughts, share innovative ideas, and authentically bring their whole selves to work. Join us in our forward-thinking and inclusive community, where your expertise, background, and unique perspective are always valued.
Clearlink Partners &Awards:
- Partnered with The Period Project for easy access to menstrual hygiene products.
- Awarded the 2022 Shatter List for breaking glass ceilings in technology.
- Received the 2023 Women’s Leadership Institute Award, pledging to elevate women’s leadership.
Clearlink Values (CLEAR):
- Create Community
- Learn &Grow
- Embrace Opportunity
- Act Like An Owner
- Respect Every Person
Committed to accessibility, we encourage you to share any accommodation needs during the application or employment process. Your unique strengths matter, and we are dedicated to providing the necessary support for your success at Clearlink.