Integration Specialist
Location: United States
Type: Full-time
Workplace: remote
Category: Product Support
JobDescription:
The Integration Specialist serves a critical role on the Support team and the larger Customer Success organization, working directly with FloQast clients to consult on best practices and troubleshoot issues related to ERP, Cloud Storage, SSO, and other integrated systems. Providing support for these integration partners is a core philosophy of our team;our client’s success within the FloQast platform is contingent on their success within all integrated providers, so we own support for these tools as if they were our own. This team member will regularly collaborate with the core Product Support team, Professional Services, Expert Services, Accounting Success Management, R&D, Sales, and various other internal departments at FloQast.
This is a remote position, open to eligible candidates anywhere in the US.
*Visa sponsorship is NOT available at this time
What You’ll Do:
- Assist FloQast customers all the way from the sales cycle to the implementation process to post-launch software usage by interfacing with end-users and their IT departments;
- Take ownership of Zendesk tickets that pertain to advanced integrations;
- Take ownership of and/or support Customer Success peers on special projects pertaining to integrations;
- Consult clients on permission/setup requirements for their ERP, assist with token-based authentication and/or SFTP configuration, and troubleshoot/resolve errors and unexpected behaviors between FloQast and the client’s ERP;
- Consult clients on setup/security practices for their Cloud Storage environment, and troubleshoot and resolve Cloud Storage errors or unexpected behaviors during the setup process and after go-live;
- Consult clients on setup/security practices for their Single Sign On provider, and troubleshoot/resolve SSO errors after go-live;
- Maintain/update FloQast’s technical guides for third-party integrations, and author new documentation when necessary;
- Assist Sales teams with the procurement process by consulting prospective IT departments on integration requirements and security;
- Any other duties or tasks that may be assigned to help the Company meet its goals.
What You’ll Bring:
- 1-5 years of experience required in IT, Business Systems, or similar role;
- Associates or Bachelors Degree in IT or related field, or equivalent work experience preferred;
- Highly motivated with a desire and ability to learn advancing technologies;
- Logical thinker &strong problem solving/troubleshooting skills;
- Team-player with a history of working cross-functionally with internal stakeholders;
- Excellent verbal and written skills to be able to assist customers over email/screenshare/phone;
- Excellent interpersonal communication skills with the ability to communicate technical issues to a technical and non-technical audience;
- Strong record-keeping and documenting capabilities;
- Time management –ability to organize and manage multiple priorities and meet deadlines.
Nice-to-Haves:
- Experience utilizing and/or administering ERP systems;
- Experience utilizing and/or administering a cloud storage system to an internal or external team;
- Experience utilizing and/or administering a Single Sign On provider, or familiarity with SAML 2.0 in general;
- Familiarity with API integrations and OAuth2.0 protocol;
- Experience writing RegEx.
#LI-Remote
#BI-Remote
The base pay range for this position is $60,000 –80,000. This position may be eligible for a bonus plan in addition to base pay. Compensation is not limited to base salary. FloQast values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Family Forming benefits, Life &Disability Insurance, Unlimited Vacation, and participation in our Employee Stock Program. FloQast reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company’s discretion to determine what pay is provided to a candidate within the range associated with the role.
FloQast is the leader in accounting workflow automation created by accountants for accountants. By automating and modernizing everyday accounting workflows, FloQast enables accountants to work better together and perform their tasks with greater efficiency and accuracy. The cloud-based, AI-enhanced software is trusted by more than 2,500 accounting teams, including those at Snowflake, Kodiak, Instacart, Zoom, and The Golden State Warriors –and still growing! We aspire to forever elevate accounting and improve both the practice and perceptions of the profession.
Our values serve as a compass that guides our decisions and are considered non-negotiable, especially when it comes to hiring. Together with our employees, partners, and customers, we live these values every day.
Unwaveringly Authentic
Ambitious with Integrity
Empowered to Grow
Committed to Collaboration
Customer Obsessed in All Ways
Here’s Why You Should Apply:
Amazing Benefits –FloQast pays 100% of the premium for employees and families for most Medical, Dental, &Vision plans.
Competitive Compensation &Stock Options
FloQast is regularly rated as a Best Place to Work!
–Inc. Magazine’s Best Workplaces in 2023, 2022, and 2021
–Best Places to Work by LA Business Journal since 2017 (that’s 6 years!)
–Built In’s Best Place to Work in Los Angeles 4 years in a row!
Professional Growth &Community –We believe community extends through and beyond the office. We have Employee Resource Groups, community volunteer opportunities, social events, DEI initiatives, and reimbursements for professional development relevant to your role.
Work-Life Balance –We have unlimited PTO along with a generous parental leave policy. To top it off, we have Mental Health Days, where the company closes to allow employees to unplug, relax, and recharge (we know Zoom fatigue is a real thing!)
Employee Choice Policy –Employees can work from home and also have the option to work in a FloQast office or maintain a hybrid work schedule.
FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.