Director Diamond Accounts - Government Customers - remote

Title: Director Diamond Accounts –Government Customers

Location: United States

Type: Full-time

Workplace: remote

Category: AMER Customer Advocacy

Job Description:

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values-Fairness, Openness, Respect, Teamwork and Execution-which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

About the Role:

As the Director of Diamond Accounts, you will be a pivotal force in driving growth and success within our portfolio of government customers.

Your primary focus will be to expand and deepen relationships within these key accounts, leveraging Icertis Contract Intelligence to meet and exceed customer goals.

Acting as a trusted advisor and advocate, you will collaborate closely with both customers and internal teams to ensure the successful adoption, usage, and expansion of our products.

We are seeking a dynamic and strategic individual with a passion for sales, strong relationship-building skills, and a consultative approach.

Your background in enterprise software sales, particularly within a SaaS environment, will be critical to your success in this role.

This is an exciting opportunity to shape the future of our engagements with government clients.

This role is remote and can be based anywhere in the United States. You will report directly to the Vice President of Diamond Accounts and will have no people management responsibilities. #LI-MV1

What You Will Do:

• Revenue Growth: Drive revenue by upselling and cross-selling within existing government Diamond accounts.
• Customer Success: Ensure overall customer satisfaction and foster a strong partnership that positions Icertis as a trusted ally.
• Relationship Building: Develop and nurture strong, long-term relationships with key stakeholders across your customer portfolio.
• Strategic Guidance: Understand customer needs and pain points, and work collaboratively to propose tailored solutions.
• Cross-Functional Collaboration: Partner with internal teams, including Professional Services and Engineering, to address customer challenges and achieve shared success.
• Product Alignment: Stay informed about new product releases and work closely with product management to align customer needs with our evolving offerings.What You Will Bring:
  • Proven Experience: Demonstrated success in enterprise software sales or account management, with a deep understanding of the government sector.
  • Consultative Sales Approach: Ability to identify new opportunities, manage complex sales cycles, and offer strategic solutions that drive customer value.
  • SaaS Expertise: Experience with SaaS products, ideally within the Contract Lifecycle Management (CLM) space.
  • Executive Relationship Management: Strong capability in building and managing executive-level relationships, with a track record of leading strategic initiatives and presenting value propositions to C-level executives.
  • Customer-Centric Mindset: A proactive approach to understanding customer goals and driving mutual success.
  • Communication Skills: Exceptional communication, negotiation, and strategic thinking abilities.

    Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual bonus target and an equity component is included in the compensation package.

    Plus target incentive (OTE 50/50)

    Our Commitments: Icertis is committed to:

    Icertians (employees) and their family’s physical, mental and financial health and wellbeing

    Turbocharging Icertians careers

    Making a social and environmental impact in our communities

    Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and

    suppliers

    Generous holidays including the 4th of July week off –paid

    Free professional and leadership coaching

    Annual personal development allowance

    What we offer:

    Robust medical (physical &mental vision and dental benefits

    Employee assistance program (EAP)

    Equity (RSUs) and shared ownership in the company

    Generous 401K match

    Flexible work environment

    Paid maternity and paternity leave

    Generous holiday and PTO program

    CaaS (coaching as a service)

    Annual personal development allowance

    7 Days for Humanity –7 paid volunteer days annually

    Global and regional DEIB steering committees, employee resource groups (ERGs)

    Global DEIB training programs and guest speakers throughout the year

    This specific role might not be?for you, but maybe you have a friend who would be a perfect fit. Please forward this opportunity to anyone who wants to help Transform the Foundation of Commerce!

    Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.

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    Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.