Customer Happiness Manager - remote

Customer Happiness Manager –Remote (3+ years exp)

$25k $45k

Remote anywhere

Job Type Full Time

Remote Work Policy: Remote only

Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.

You will be part of a team of 8. Your role will involve:

• Offering support to Reedsy users;
• Reviewing projects submitted on the platform;
• Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy’s features to them;
• Maintaining and update our FAQ based on user feedback and questions;
• Suggesting product features based on user feedback;and
• Contributing to maintaining a high NPS (currently at 86!).

  Requirements

  Person Specification

  • Customer support experience (Intercom, Crisp, Zendesk, etc.)
  • Experience automating support processes
  • Great understanding of on-boarding and conversion rate optimization (CRO) techniques
  • Entrepreneurial minded
  • Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
  • Native-level English speaker

    Bonus Points

    • Previous experience working for a marketplace and/or in a creative industry
    • Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
    • A good dose of ambition, a willingness to learn, and a great sense of humor

      Benefits

      • Work from home;
      • Paid paternal and maternal leave;
      • Reedski, our annual ski trip.

        Salary range:

        $25k $45k