Customer Experience Product Support Specialist - remote

Customer Experience Product Support Specialist

USA –Remote

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world’s leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

Dandy is hiring a Customer Experience Product Specialist to deliver best-in-class support to our growing user base of Dentists around the U.S. As a frontline operator, you will interface with our users, develop feedback loops, and work closely with our cross-functional partners to ensure our practices can work with our software and hardware products.

What You’ll Do

• Provide live support to dental practices while following outlined processes, aiding them in using the intraoral scanner and coaching them on best practices when capturing images.
• Support Dentists and their practices through superior technology support –reviewing their orders and assisting with troubleshooting digital dental workflows
• Serve as a product expert for client-facing hardware, specifically 3D scanning devices
• Surprise and delight our customers through superior issue resolution and relationship-building
• Troubleshoot hardware and software for Windows 10 PCs and peripherals
• Assist Account Managers in building and maintaining relationships
• Work cross-functionally with our order operations and lab operations teams to ensure Drs are getting what they need when they need it
• Utilize SaaS tools to streamline workflows and build processes that scale
• Identify and report operational bottlenecks

  What We’re Looking For

  • 0-2 years of professional or internship work in a startup, big tech, IT, consulting, or finance environment
  • 0-2 years experience working in a dental practice or lab
  • Ability to resolve client issues and deliver a great experience through phone, chat, and email
  • Desire to work in ambiguous, high-velocity environments
  • Willingness to roll up your sleeves and fix problems in a hands-on manner
  • Intellectual curiosity and research abilities
  • Experience with Windows 10 &Google Suite
  • Strong communication skills and a desire to work collaboratively with internal teams

    Bonus Points For

    • Fluency in a second language
    • Exposure to healthcare environments or stakeholders
    • Certifications in CompTIA A+ and/or Microsoft Technologies
    • Experience with Basic Networking Infrastructure

      Important!This is a part-time role to support CX Product and Platform peak hours of operation. We are looking for someone interested in working 30 hours per week, preferably between the hours of 3pm-9pm EST. Schedule with a Saturday shift is open as well. Working 30 hours a week will also make you eligible for benefits.

      We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

      Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

      Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.

      Benefits &compensation

      • $21.63

        Actual compensation is based on a number of factors including but not limited to, the primary work location, candidate’s skills, qualifications, and experience.