Remote Customer Care Professional
United States Virtual
Full time
100% remote
The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.
Acting as the customer’s primary point of contact, you will:
- Receive in-bound calls from customers who want to open a claim
- Listen, solve problems, answer questions and work with them to find a resolution
- Use your expertise to proactively make recommendations that will help customers avoid future issues
What you will enjoy:
- The variety of work –every day and every customer’s situation is unique
- Being part of a high performing, collaborative and supportive team
- Competitive compensation and paid time off
- Medical benefits begin on your first day
- Career advancement opportunities
The ideal candidate will have:
- Relentless drive to provide exceptional customer service
- Excellent communication and listening skills
- Strong attention to detail and problem-solving skills
- Ability to adapt to change and work well in a fast-paced environment
- Ability to multi-task using technology while handling calls
- Minimum high school diploma or GED
We are hiring for:
- Monday-Friday 12p-9pm EST
- Saturday and Sunday 10am-6:30pm
- This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
- We do pay shift differentials for night and weekend schedules worked
When you start, we train you:
- It’s a combination of virtual “class room”&“on the job”training that is typically 6 weeks long but duration can vary
- Class room training hours are typically Monday through Friday from 8am –5pm EST with a lunch break
Pay Range: $14.36 –$22.25
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.