Coordinator, Contributions Processor - remote

Coordinator, Contributions Processor

Telecommuter

Direct Response (CDO) –Direct Response

Full Time –Union

Remote

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Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.

Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.

Planned Parenthood Federation of America (PPFA) and Planned Parenthood Action Fund (PPAF)seek an efficient and detail-oriented Contributions Processor. This job reports to the Associate Director of Development Operations in the Development Department of PPFA. The Revenue Operations team is responsible for the timely receipt and entry of all donations into the donor database raised by the different divisions within the Development Department, and for ensuring the donation information is communicated accurately to the Finance Department.

Purpose:

As part of the Revenue Operations team in Planned Parenthood Federation of America’s Development Division and reporting to the Associate Director of Development Operations, the Contributions Processor will be responsible for entering donations into the donor database that are received for PPFA, PPAF, PAC, and PP Votes in a timely and efficient manner following defined standard. This individual will also assist the Manager of Third Party and Wire Transfer Contributions with batching, identification, and customer service associated with wire transfer donations and filling in as backup as needed.

Delivery:

Enter donor and gift data quickly and accurately according to the specifications from relevant departments. Confirm eligibility for PAC donations according to specified requirements.

Assist with batching, upload, identification, and donor service associated with wire transfer donations.

Consult with appropriate development and finance staff to ensure that contributions are entered correctly.

Use specified standards to enter pledges, pledge payments, stock gifts, matching gifts, workplace giving transactions and other non-typical transactions accurately.

Update and flag donor records when notified of address changes and solicitation preferences.

Other duties as assigned.

Engagement:

Collaborates with the larger Revenue Operations team to ensure entry timelines and revenue requirements are met.

Internally, works with staff in Development, Finance, other departments, and affiliates, to ensure our work products are on time and meet performance goals.

Externally, has regular contact with giving entities and donors to confirm and validate incoming information.

During peak processing times such as calendar year end and fiscal year end, as well as during election or news cycles, may be called upon to work extra hours

Knowledge, Skills, and Abilities (KSAs):

Job duties require close attention to detail, and in-depth familiarity with PPFA gift processing procedures and guidelines for which training will be provided.

Excellent interpersonal skills including problem resolution/negotiation skills.

Strong troubleshooting skills are required. Computer literacy including Excel, Word, Google products, and database applications. Salesforce experience is preferred but not mandatory.

Basic office skills including an aptitude for data entry and a tolerance for repetitive tasks. Ability to multi-task effectively and manage many projects simultaneously, while still meeting deadlines.

Recognizes the value of diversity and maintains relationships with staff and external audiences that respect individual dignity.

High School Diploma with 1 –2 years of experience required.

Travel: None

$55,000 –$60,000 a year

Total offer package to include generous vacation + sick leave + paid holidays, individual/family provided medical, dental and vision benefits effective day 1, life insurance, short/long term disability, paid family leave and 401k. We also offer voluntary opt-in for Flexible Spending Account (FSA) and Transportation/Commuter accounts.

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We’re committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

PPFA participates in the E-Verify program and is an Equal Opportunity Employer.

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*PDN-HR

Roles that are denoted as NYC, DC, or both will work a hybrid schedule, requiring 2-3 days per week in the office unless the role is denoted as onsite, which requires working onsite full time or 5 days per week.

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