Clinical Data Entry Operator
Remote
Clinical Data Entry Operator
POSITION SUMMARY:
Natera is currently seeking a Clinical Data Entry Operator to join the operations team. Primary duties include reviewing test reports for accuracy of patient demographics, clinic information, and regulatory compliance in case-files as needed. Duties performed include aspects of a data entry position as well as a customer service agent. Schedule is overnight hours, Tues-Sat, 10pm –630am PST, hourly rate is $18.98.
PRIMARY RESPONSIBILITIES
- Reviews test reports for accuracy of patient information and test information and issue the reports to clinics via the Laboratory Information Management System (LIMS)
- Accurately documents and update patient accounts with all information received and all actions taken
- Communicates electronically with Customer Care Specialists, Inside Sales Specialists, Clinical Laboratory Scientists, Genetic Counselors and Engineering to obtain all required information
- Responds to emails in a timely, friendly, and professional manner to create positive connections with other departments
- Direct unresolvable issues to Clinical Data Reporting Team Lead or other designated resource
- Participates in the updating of departmental standard operating procedures and database to accurately reflect current practices
- Assists with mentoring and training new employees
- Other duties may be assigned to meet business needs
- Assist with resolving issues and escalations
- Check for data accuracy, completeness, and documentation of each case
- Send end of day report
- Performs other tasks as specified by the Manager/Supervisor/Leads
- This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
- Must maintain a current status on Natera training requirements.
QUALIFICATIONS
- BS/BA degree (preferred)
- High School diploma required
- Previous computer experience is required.
- Previous data entry experience is preferred.
KNOWLEDGE, SKILLS AND ABILITIES
- Flexible in work time and shift as work schedule may be modified to meet operational requirements
- Knowledge in Microsoft office applications and basic typing with excellence in spelling and grammar
- Knowledge of numeric, oral, and written language applications
- Excellent attention to detail and organization skills
- Adaptability to change and self-starter
- Able to deal with challenging circumstances, results-oriented
- Demonstrated ability to work creatively amidst competing priorities to meet goals/objective on time
- Willingness to learn new tasks and possess a positive, service-oriented attitude
- Effective critical thinking skills and the ability to use good judgment.
- Ability to perform required duties with a high degree of accuracy and attention to detail.
- Positive attitude and ability to work well with others.
Preferred skills and Experience
- Experience with LIMS
- Problem analysis and problem solving
- Data collection and maintenance
OUR OPPORTUNITY
Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, youll work hard and grow quickly. Working alongside the elite of the industry, youll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer.
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Remote USA
$14.76$18.45 USD
OUR OPPORTUNITY
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, womens health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, youll work hard and grow quickly. Working alongside the elite of the industry, youll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits –Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.
If you are based in California, we encourage you to read this important information for California residents.
Link: https://www.natera.com/notice-of-data-collection-california-residents/
Please be advised that Natera will reach out to candidates with a @natera.comemail domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.
For more information:
–BBB announcement on job scams
–FBI Cyber Crime resource page